Return Policy

Return & Refund Policy

At MEDIVUE, customer satisfaction is extremely important to us. We want you to feel confident when shopping with us, and we are committed to providing high-quality products and excellent customer service.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns on eligible items within [Insert Number] days of delivery.

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The item must be in the same condition as received.

  • Proof of purchase or order confirmation is required.

  • Returns must be requested within the allowed return period.

For hygiene and safety reasons, certain skincare and cosmetic products may not be eligible for return if opened or used.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Opened or used skincare products

  • Products damaged due to misuse

  • Gift cards

  • Promotional or clearance items

  • Personalized or custom products

We reserve the right to refuse returns that do not meet our return requirements.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the item

  • Photos of packaging if applicable

  • Description of the issue

Once reviewed, we may offer:

  • Replacement product

  • Store credit

  • Partial refund

  • Full refund

depending on the situation.

4. Return Process

To request a return, please contact our support team at:

Email: [Insert Support Email]

Please include:

  • Full name

  • Order number

  • Reason for return

  • Photos if needed

Once your return request is approved, you will receive return instructions.

Customers are responsible for safely packaging returned items.

5. Return Shipping Costs

Customers may be responsible for return shipping costs unless:

  • The wrong item was sent

  • The item arrived damaged

  • The item was defective

Original shipping fees are generally non-refundable unless otherwise stated.

We recommend using a trackable shipping service for returns.

6. Refund Processing

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds are processed back to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Refunds may take several business days to appear in your account.

If your refund has not appeared after several business days, please contact your bank or payment provider first.

7. Order Cancellations

Orders may only be canceled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Please contact us as quickly as possible if you need to request a cancellation.

8. Exchanges

At this time, we may not offer direct exchanges.

If you would like a different product, we recommend placing a new order after your approved return has been processed.

9. Lost or Delayed Packages

MEDIVUE is not responsible for shipping delays caused by:

  • Carrier issues

  • Weather conditions

  • Customs delays

  • Incorrect shipping information

If your package appears lost, please contact the shipping carrier first.

If additional assistance is needed, our support team will do our best to help.

10. Refused Deliveries

If a package is refused or returned to sender due to incorrect address information provided by the customer, additional shipping charges may apply.

Customers are responsible for ensuring shipping information is accurate before completing checkout.

11. Sale & Promotional Items

Certain sale, discounted, or promotional items may be final sale and not eligible for return unless defective.

Please review product listings carefully before purchase.

12. Skincare Product Disclaimer

Because skincare products interact differently with every skin type, individual results may vary.

Customers are encouraged to review ingredient information carefully and perform a patch test before use.

MEDIVUE is not responsible for allergic reactions, skin sensitivities, or misuse of products.

If irritation occurs, discontinue use immediately.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us:

MEDIVUE
Email: [Insert Your Support Email]
Website: [Insert Website URL]

We appreciate your support and thank you for shopping with MEDIVUE ✨